Privacy Policy
Introduction
At Carraway Organics, your privacy is our priority. This privacy policy explains how we collect, use, and protect your Personally Identifiable Information (PII) when you visit our website or use our services. PII, as defined by U.S. privacy law, refers to information that can identify, contact, or locate an individual. Please read this policy carefully to understand our practices.
This policy also covers how we handle your information when you opt-in to receive SMS communications.
What Personal Information Do We Collect?
We collect personal information to enhance your shopping experience and to provide the best service possible. The types of information we collect include, but are not limited to:
- Name
- Email address
- Mailing address
- Phone number
- Payment details (credit card information)
- Resale Certificate ID#
- Order history and preferences
- IP address and browser details
If you opt-in to receive SMS communications, we may also collect:
- Mobile phone number
- Consent to receive SMS messages
- Content of SMS messages sent and received
- Date, time, and response data of SMS messages
When Do We Collect Information?
We collect information from you when you:
- Register on our website
- Place an order
- Subscribe to our newsletter
- Respond to surveys or fill out forms
- Engage with live chat or support services
- Opt-in to receive SMS messages or email communications
- Interact with our website through cookies and other tracking technologies
How Do We Use Your Information?
We use the information we collect to:
- Process transactions efficiently
- Improve your experience on our website
- Personalize offers and services based on your preferences
- Respond to customer inquiries and provide support
- Send updates on your order status, new products, and promotions
- Monitor, analyze, and improve SMS communications and services
- Comply with legal obligations
We also use aggregated data to understand site traffic, improve our services, and track performance metrics.
How Do We Protect Your Information?
The security of your information is important to us. We implement the following security measures:
- Regular malware scanning
- Storing your information in secure networks accessible only by authorized personnel
- Encrypting sensitive information, such as payment details, through Secure Socket Layer (SSL) technology
All transactions are processed through a payment gateway and are not stored on our servers. While we take extensive measures to protect your data, no method of transmission over the internet is 100% secure.
Information Sharing
We do not sell or trade your personal information to outside parties. However, we may share your information with:
- Service providers who assist in running our website or business, under strict confidentiality agreements
- Legal authorities or government entities when required by law
- Shipping carriers for the purpose of order fulfillment
We may also share non-personally identifiable information with third parties for marketing, advertising, or analytical purposes.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember items in your shopping cart
- Recognize your browser and preferences for future visits
- Compile aggregate data to improve website functionality and enhance your experience
You can manage your cookie preferences through your browser settings. Disabling cookies may limit some features but will not affect your ability to use the site.
Third-Party Services and Links
Our website may include links to third-party sites or services. These third parties have their own privacy policies, and we are not responsible for their content or activities. We recommend reviewing their privacy policies before engaging with their services.
Google Advertising and Analytics
We use Google services such as Google AdSense and Google Analytics. Google’s use of cookies allows it to serve ads based on your previous visits to our site and other sites on the Internet. You can opt out of Google’s use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
Opting Out
You can opt-out of receiving SMS or email communications at any time by:
- Following the unsubscribe instructions in the message
- Contacting our customer support team
Please note that even after opting out, you may still receive important transactional emails related to your orders.
California Online Privacy Protection Act (CalOPPA)
We comply with CalOPPA by allowing users to visit our site anonymously and by posting a clear privacy policy on our website. You will be notified of any changes to this policy through updates on this page.
Do Not Track (DNT) Signals
We honor DNT signals and do not track or plant cookies when a DNT browser mechanism is in place.
Children’s Online Privacy Protection Act (COPPA)
We do not knowingly collect information from children under 13 years of age. If we learn that we have collected such information, we will delete it in compliance with COPPA regulations.
Fair Information Practices
In the event of a data breach, we will notify affected users via email within 7 business days. We also comply with the Individual Redress Principle, which gives individuals the right to seek legal recourse against data processors who fail to comply with privacy laws.
CAN-SPAM Act
We comply with the CAN-SPAM Act by:
- Avoiding false or misleading email subjects or addresses
- Including our business address in emails
- Honoring opt-out/unsubscribe requests quickly
- Monitoring third-party email marketing services for compliance
Governing Law
This privacy policy is governed by the laws of Texas, USA.
Acknowledgment
By providing your contact information and opting in to receive communications from us, you acknowledge that you have read, understood, and agree to this policy.
